Shipping & Returns

Shipping Online Orders

  • The VideoConference Store understands how important security is to you. When you place an order with us you can be assured that your order will be handled safely and securely. Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays in the United States.
  • If overseas shipment is required or you’re shipping to an APO/FPO or PO Box, please contact us as 303-932-2411 or email us at before ordering.
  • PLEASE NOTE: *All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.
  • The VideoConference Store may require a verbal confirmation of an order. If you receive a call regarding your order and do not return the call you order may be cancelled and subject to a restocking fee.
  • Most items may be shipped to Alaska, Hawaii and the U.S. Territories, but some restrictions apply. If you have any questions concerning the shipment of your order, please contact us at 303-932-2411 or email us at before ordering.

Returns & Exchanges

  • The VideoConference Store offers a 5-business day return policy on approved returns only.  You must contact us at for an RMA (Return Merchandise Authorization) before returning any products. Your RMA will include further directions for your return. Please do not send in a return without an RMA, this return will not be eligible for a credit or refund.
  • It is the policy of the Video Conference Store that returns received without an RMA will not be eligible for a refund or exchange.
  • If you believe you received the wrong item, please contact The VideoConference Store within 5 days of receiving your shipment. If it’s determined that an incorrect item was sent, The VideoConference Store will pay the return shipping costs and will send a replacement, once the original product has been received in our warehouse. Any product that has been opened and used may not be returned.
  • All special-order items are non-cancelable and non-returnable.
  • Any shipments outside the continental United States will not be eligible for returns – no exceptions.

Damaged Items

  • When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately at 1-888-821-7767 or email us at
  • Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.
  • Do not throw the shipping carton away until you talk with us directly. Without the shipping carton we may not be able to ensure you receive a credit.

Powered by Top Rated Local®