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Returns & Exchanges
All items purchased from The VideoConference Store are subject to specific conditions. Some items are eligible for returns and others may not be. We do offer a 15-business day return policy on approved returns only. You must contact us at firstname.lastname@example.org for an RMA (Return Merchandise Authorization) before returning any products. Your RMA will include further directions for your return. Please do not send in a return without an RMA, this return will not be eligible for a credit or refund. Please note the following conditions for returns:
Certain items are not eligible for a return and sales are considered final. Those include software, license keys, maintenance contracts, certain video conferencing equipment or systems, conference phones, or refurbished items.
If you believe you received the wrong item, please contact The VideoConference Store within 5 days of receiving your shipment. If it’s determined that an incorrect item was sent, The VideoConference Store will pay the return shipping costs and will send a replacement, once the original product has been received in our warehouse. Any product that has been opened and used may not be returned. All special-order items are non-cancelable and non-returnable. All returned items are subject to a restocking fee of 30% of original cost. Any shipments outside the continental United States will not be eligible for returns – no exceptions.